Lab 5 Bertram

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Friday, 04 October 2013 14:45

Terms and Conditions

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Online Transaction Terms & Conditions


Thank you for choosing to conduct an online transaction with us.

Online Shop purchases

The following terms and conditions apply to all orders made through this website’s online shop.

By placing/completing an order you will be deemed to have accepted these terms.

General Information

All products are subject to availability and we may withdraw artworks at any time.
We reserve the right to change prices from time to time, but the price quoted when you place your order is the price you will be charged.
Please note that no amendments can be made either to the goods ordered or customer details once an order has been placed.
Once an order has been confirmed we are unable to cancel orders.
Artwork availability will be checked once we receive your order; if for any reason an item is not in stock when your order is placed, we will inform you prior to processing your order, or refund your purchase for those items which are not in stock.
All sizes and measurements are approximate.

Postage and Packaging

Orders will not be shipped until payment has been received in full by Bertram Arts.
Subject to availability we aim to deliver all small and medium sized works to most UK addresses within 7 working days of receiving your order. 
For large and oversize works, an art carrier will be used, in which case we will endeavour to deliver the artwork as soon as is possible. However delivery time will depend on where you live and the scheduled runs of the art carrier.

Insurance is included on all small and medium sized works under £500. 
There will be an added charge if insurance is requested on any goods over a value of £500.

Within UK

Small works: deliveries made within 5 – 10 days.
up to 35 x 40 cm   under 5kg                                                             £24.50

Medium works: deliveries made within 5 – 10 days.
up to 55 x 70 cm   under 10kg                                                            £40

All larger works: deliveries within 10 – 14 days
delivered by art courier                                                                      £115

Outside UK

Delivery to addresses outside the UK will be arranged by negotiation and quoted on an individual basis.

Bertram Arts will not be responsible for any local duty and or taxes on goods delivered to addresses outside the UK, and you should pay these directly where applicable.

Returns

If for any reason you are not totally satisfied with your order you may return it to us (in its original packaging, with all relevant documentation) within 28 days of delivery.
Bertram Arts will refund the value of goods returned (excluding delivery costs) within 28 days of receipt of the return, without further charge to you. We will not refund the costs of returning the goods.

This returns policy does not affect your statutory rights which remain unaffected.

Please note that items returned do not become responsibility until received by our mail order department. We recommend that the goods are returned by a recorded delivery service.

Returns should be sent to:
Bertram Arts
1 Knutscroft lane,
Thurloxton
Somerset
TA2 8RL
UK

Read 2087 times Last modified on Saturday, 26 October 2013 06:28
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Location

  • Geoffrey Bertram
  • 1 Knuscroft Lane, Thurloxton, Somerset TA2 8RL
  • 01823 413388
  • 0771 257 7934